How can I contact the shipping operations team?
Reading Time: < 1 minuteOur team is located both in Manilla and Utrecht, Netherlands and is available 24/7/365 via: Email: [email protected] T: +31 (0)20 8082 980″ We support short lines between our DTN routing team, master and operations team customer.
Can the noon reporting be configured if the DTN EasyNoon (html) tool is being used?
Reading Time: < 1 minuteYes. There is a minimum required set of data needed for routing service. On top of that we can configure remaining fields to be visible or not for the master based on customer preferences. This way we can prevent unnecessary administration and provide a clear overview of what data needs to be reported.
Read MoreHow can I contact the shipping operations team?
Reading Time: < 1 minuteOur team is located both in Manilla and Utrecht, Netherlands and is available 24/7/365 via: Email: [email protected] T: +31 (0)20 8082 980″ We support short lines between our DTN routing team, master and operations team customer.
Read MoreMy DPI shows that there is no data available. How is this possible?
Reading Time: < 1 minuteFor a realistic analysis, we need at least 24 hours of Good Weather. Parallel to that, we also need at least 2 consecutive noon reports as input for analysis.
Read MoreMy voyage details have changed, how do I let DTN routing team know?
Reading Time: < 1 minuteIn case details change, fastest and easiest is to email the team via [email protected]. The team will follow up and update the voyage accordingly. If needed based on changes, a new route advice will be sent as soon as possible (for example destination change). If not needed directly, the update will be taken into account in
Read MoreWhat reporting formats are supported by DTN?
Reading Time: < 1 minuteAt DTN we use the DTN EasyNoon. DTN will configure the EasyNoon at confirmation of the voyage request and facilitates the delivery by email to the vessel. We can configure reporting data with the option to leave out unnecessary parameters. Other reporting formats can be supported by mutual agreement.
Read MoreWhat Service Level Agreement’s can I expect?
Reading Time: < 1 minuteThe following SLAs apply to the RouteGuard services: Reply within 2 hours at incoming email (requests) Initial Route Advice is delivered 8 to 12 hours before the voyage is due to start. The respective ETD is provided by whoever orders the Route Advice (for example, operator) but checked with Master. Route Advice update is delivered within
Read MoreWho can request routing service?
Reading Time: < 1 minuteBoth a captain and operator can request routing service. There might be distinction in this based on customer preference.
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